MS Office Word
Server Documentation plays a critical role in both change management and business continuity by ensuring all involved are fully informed. The purpose of Impact Statements is to have critical information available without the need for time consuming research when a system has unexpectedly gone down or during planning of system downtime. These statements play a critical role in maximizing system availability and safeguarding against accidental outages because of uninformed personnel.Read full article...
A simple Word Document for rating items/attributes on a scale of 1-5.
I used this document to get accurate feedback regarding mobile devices in the field after the feedback focused on an aspect that was independent of the information needed. Basically following how sports players are ranked in any organized league this should be the way to get a better idea on what's currently working and what could use some improvement.