Troubleshooting

Speed up PDF searches with Adobe PDF iFilter

We recently had an odd request to have large PDF documents converted to microsoft word. Due to the strange nature of what was being asked follow up with the staff member was a must since. No doubt they had their reasons but was it a request we could offer a better solution to...? It turns out that when they searched PDF documents it took a long time to get results and a large number of searches had to be done. They found that Word documents were much faster in getting results.Read full article...


Date format issues in MS Office Excel

Issue with Excel Date format: experiencing issues in Excel such as trying to use the MM/dd/yyyy format and run into an issue of the cell reverting back to a 1 digit month, even after using custom formating and copying/pasting to a new worksheet the date reverts back to the unwanted format.

After searching for a fix and seeing all the crazy workarounds I found a small comment that got little attention but was the only practical cause and solution.

Here is the probable culprit and solution:Read full article...


Change Product Key to activate Windows 8 or Server 2012

Microsoft Activation has caused many to become perplexed on changing product keys for Server 2012 and Windows 8 operating systems. I ran into this issue while trying to upgrade my new Asus Taichi to Windows 8 Pro from the bundled home version with a MAK key. The following steps should be taken to change the product key in order to activate the upgrade.

To change the product key without first activating Windows, use one of the following methods:Read full article...


Mapped drives not accessible until user opens network share in explorer

At startup, mapped network drives would not auto reconnect. Some windows 7 users were having issues with opening recent files directly from the associated application or when storing their AutoArchive PST on a mapped network share. The system could not find the file. When opening up Windows Explorer the mapped network drives had a red X as if they weren't available, upon double clicking to open the X disapeared and the mapped drive works as intended. Recent files stored on the mapped drive would work normally as well.Read full article...


How to Remove Malware: A Step by Step Guide

Malware is an everyday occurrence these days making the ability to remove it a must for anyone working with end users on workstations. I've outlined the steps I follow when combating these threats, comment to let us know additional steps you follow.Read full article...


Troubleshooting DHCP on Windows Workstations: 169.x.x.x

Although DHCP is a highly automated process that requires little from the client side, you should still be familiar with a few techniques to diagnose and correct issues.

About DHCP

A DHCP server is responsible for leasing out IP addresses of a chosen pool to connected clients. This allows administrators to have numerous devices on a network without having to manually chose and set each clients address as well as keep track of each one assigned to avoid conflict. When a workstation reboots, or the lease time is over, a new lease is given sometimes with the same IP if available.Read full article...


Troubleshooting DNS on Windows Workstations

It is important to be able to recognize the symptoms of DNS related issues and have the ability to correct any configuration problems quickly. "Server not found" errors are the most common client side DNS issues but it's important to know that even something like the speed web pages load is affected by DNS, not only when they won't load at all. Read full article...


Best of "Operator Errors" and Troubleshooting Disasters

Some days you just have to smile and laugh at what just unfolded because any other reaction would just snowball into ending up in the crazy house.  Today I had the inspiration to jot down a few of the problems that will forever live in my memory as classics. I'd like to hear yours in the comments, we can all use a good laugh at your expense, after you get one on mine of course.Read full article...


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