Remote Support

How to Provide Remote Support

The ability to connect to a users workstation from a distance and quickly solve the problem at hand has dramatically increased IT's coverage area. You no longer need a corporate IT budget and department behind you to offer remote assistance capabilities. Here's a few ways to get started...

Microsoft Remote Assistance (Free included with XP on)

MSRA offers a few options for offering or requesting help.Read full article...


Add Users to local admin and remote desktop group using GPO

This tutorial will show you how to use the GPO Restricted Groups to add IT support technicians into the local administrator group of all PC's the policy is applied to. Using Group Policy to add users to the local admin group is a safer and better practice than providing domain admin privileges to technicians that do not have the need or experience to be working beyond the workstation level.

1.Define Security Group

First you need to define a security group in AD users and computers. In this example I am creating a security group called IT_TechRead full article...


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