Customer Service

Advice for IT Support in working with End Users

I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with people, anybody can be taught technology" was one of the first lessons I was taught and have kept it close. Between much talk on people's view of IT as a department and a new addition to my team I decided to document what I've been taught, learned over the years, or get bad results when I constantly ignore good advice.Read full article...

Failed fix it yourself project shows up at your door

Sometimes you never know where things went wrong for the mess to get that bad before a user decides to bring the computer to a trained professional. Innovative Solution to missing keysOpening the box that this computer shipped in was one of those times. After working my way through the many layers of shipping material, all of which was child themed such as a diaper box and gold fish printed sandwich bag, I found the handywork contained in the pics.Read full article...

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