Tutorial

How to Provide Remote Support

The ability to connect to a users workstation from a distance and quickly solve the problem at hand has dramatically increased IT's coverage area. You no longer need a corporate IT budget and department behind you to offer remote assistance capabilities. Here's a few ways to get started...

Microsoft Remote Assistance (Free included with XP on)

MSRA offers a few options for offering or requesting help.Read full article...


Using Sysinternals Disk Usage to create CSV file of Folder Sizes

Windows Sysinternals Suite has a bunch of really useful tools to make any system admin's life easier. One of those tools is Disk Usage, DU.exe. One can utilize DU to get a breakdown of folders and sizes. Anyone who was trying to find out what's utilizing all their storage knows how important this utility can be. Below is how to utilize DU as well as print the findings to a CSV file.

These are the standard instructions...

Using Disk Usage (DU)

Usage: du [-c[t]] [-l <levels> | -n | -v] [-u] [-q] <directory>Read full article...


Password Protect USB Drive or folders on drive

Security has had a huge hole opened up with large portable storage becoming so inexpensive. A user's entire work folder can be copied and taken with them on a drive costing less than their lunch. They don't always realize the actual cost of the storage is in the data and what can happen if it's lost or stolen. Passwords on storage help thwart malicious or accidental access to confidential access, though ease of access and usability are important to keep the users on the right path.Read full article...


Disable MySite in Sharepoint

Developing a Sharepoint intranet that doesn't confuse users and give free reign to click happy staff can be a daunting task. One of the biggest issues I've come across in the deployment of SharePoint is the idea that yes it can do that but no we shouldn't use the feature. The My Site feature is a prime example of this since users are on their own to make profiles, bog the system down with extra material and want things fixed when the maze of linked items doesn't flow correctly. Here's step by step directions on disabling My Site in your Sharepoint installation.Read full article...


Change Product Key to activate Windows 8 or Server 2012

Microsoft Activation has caused many to become perplexed on changing product keys for Server 2012 and Windows 8 operating systems. I ran into this issue while trying to upgrade my new Asus Taichi to Windows 8 Pro from the bundled home version with a MAK key. The following steps should be taken to change the product key in order to activate the upgrade.

To change the product key without first activating Windows, use one of the following methods:Read full article...


Host your own URL shortening service and QR codes to take control back

It's safe to assume that most people visiting my site like to take things into their own hands with technology. Recently I've been looking at URL shortening services with the feeling that I could do something other than relying on an outside service. After investigating the answer turned out to be a lot easier than thought.Read full article...


Add Users to local admin and remote desktop group using GPO

This tutorial will show you how to use the GPO Restricted Groups to add IT support technicians into the local administrator group of all PC's the policy is applied to. Using Group Policy to add users to the local admin group is a safer and better practice than providing domain admin privileges to technicians that do not have the need or experience to be working beyond the workstation level.

1.Define Security Group

First you need to define a security group in AD users and computers. In this example I am creating a security group called IT_TechRead full article...


Disable Internet Explorer Toolbars with GPO

Using GPO to disable Internet Explorer toolbars is an easy way to keep systems from running endless toolbars added usually without a user’s knowledge. The method below will not prevent them from installing but will prevent them from running. This saves system resources, network bandwidth, and certainly screen space if things got out of control.

Start Group Policy Management

in windows XP; Start > Programs > Adminstrative Tools > Group Policy Management.

in Windows 7; Start (jewel) > Administrative Tools > Group Policy Management

Find and Edit

If your organization has multiple containers, find the pertinent container and right click on the GPO linked to it and select Edit.Read full article...


Track projects with this OneNote Template

Project Management is a fundamental skill needed to excel your Information Technology career. Documentation and planning are key components that make a successful project.Microsoft Office OneNote

Microsoft Office OneNote provides a platform to keep on top of both high level and low level project data quickly and in a well organized layout. Attached is a OneNote Project Template with three page templates.Read full article...


Social Media Guideline Template

Below is a template used for Social Media Guidelines meant for staff and volunteers. It covers the basic technique for writing, important points to think about while participating in an online conversation, and guidance on what should or shouldn't be said. The last page consists of a Quick Review Sheet that can be torn off and utilized on a daily basis. The full word document is available for download as well.Read full article...


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