Information Technology

Increase Your Salary by Writing - Grow your Personal Network, Get Recognized, Be Ready for Future Promotions

Pen and Paper ImageImproving one's writing skills is an important aspect of career development in the field of Information Technology. Gaining recognition for knowledge in your field as well as the ability to effectively communicate to a wide range of other parties will set you apart from your peers.

I was introduced to the idea of climbing the corporate ladder through writing while at Intel. One common theme among the rising stars and seasoned pro's was participation in creating white papers, documentation and training materials that would further the organization as a whole.Read full article...


Taking on the Network Rack full of Spaghetti Cabling

Spaghetti CablesWe've all seen the rack from hell, but not many have the courage (maybe blind ambition) to take on the project of making it right. The bravery pays off since any management in your department will be able to physically see the difference and it cuts down on future tasks the rack requires.Read full article...


Effective Questioning Skills for IT Staff

It takes more than technical knowledge to be able to provide the best solution available for any given situation. Having a clear understanding of the requirements is crucial to meeting them and foreseeing future needs others may have overlooked. These requirements aren’t always clearly stated however. This is where effective questioning benefits Information Technology.

Simply put, you should be able to explain why this solution is the best avenue and what the benefit/cost is using the facts gained from your questions.Read full article...


Deploy Network Printers using GPO

  1. Open Print Management Console in Adminitrative Tools (Start -> All Programs -> Administrative Tools -> Print Management)
  2. On the left sidebar you will see Print Servers under Custom Filters, right click Print Servers -> add/remove servers then you can either manually enter your print server name or browse for it.
  3. Click Add to List to be able to manage this print server with the Print Management Console
Read full article...

How to Remove Malware: A Step by Step Guide

Malware is an everyday occurrence these days making the ability to remove it a must for anyone working with end users on workstations. I've outlined the steps I follow when combating these threats, comment to let us know additional steps you follow.Read full article...


Word Templates for Documentation of Server Downtime Impact

Server Documentation plays a critical role in both change management and business continuity by ensuring all involved are fully informed. The purpose of Impact Statements is to have critical information available without the need for time consuming research when a system has unexpectedly gone down or during planning of system downtime. These statements play a critical role in maximizing system availability and safeguarding against accidental outages because of uninformed personnel.Read full article...


Word Template for Rating Attributes

A simple Word Document for rating items/attributes on a scale of 1-5.

I used this document to get accurate feedback regarding mobile devices in the field after the feedback focused on an aspect that was independent of the information needed. Basically following how sports players are ranked in any organized league this should be the way to get a better idea on what's currently working and what could use some improvement.

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Troubleshooting DHCP on Windows Workstations: 169.x.x.x

Although DHCP is a highly automated process that requires little from the client side, you should still be familiar with a few techniques to diagnose and correct issues.

About DHCP

A DHCP server is responsible for leasing out IP addresses of a chosen pool to connected clients. This allows administrators to have numerous devices on a network without having to manually chose and set each clients address as well as keep track of each one assigned to avoid conflict. When a workstation reboots, or the lease time is over, a new lease is given sometimes with the same IP if available.Read full article...


Google will Teach your Mom Technology

How hard do you laugh when your friend's phone rings, they pick up and within seconds you know it's his mother wanting help with a task on the computer? It's just comical, for someone that can manage thousands of systems and users including providing support you'd think they'd be able to explain how to open a web page in a new tab and why you'd want to. It just get's ugly and you laugh more... then it happens to you!Read full article...


Troubleshooting DNS on Windows Workstations

It is important to be able to recognize the symptoms of DNS related issues and have the ability to correct any configuration problems quickly. "Server not found" errors are the most common client side DNS issues but it's important to know that even something like the speed web pages load is affected by DNS, not only when they won't load at all. Read full article...


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