Information Technology

Advice for IT Support in working with End Users

I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with people, anybody can be taught technology" was one of the first lessons I was taught and have kept it close. Between much talk on people's view of IT as a department and a new addition to my team I decided to document what I've been taught, learned over the years, or get bad results when I constantly ignore good advice.Read full article...


How to Provide Remote Support

The ability to connect to a users workstation from a distance and quickly solve the problem at hand has dramatically increased IT's coverage area. You no longer need a corporate IT budget and department behind you to offer remote assistance capabilities. Here's a few ways to get started...

Microsoft Remote Assistance (Free included with XP on)

MSRA offers a few options for offering or requesting help.Read full article...


Network File Share Request Form

Documenting and managing network file shares and mapped network drives can get out of hand. Without the proper request form and oversight your organization will end up swimming in old shares or a jumbled mess of permissions mixed with catch all shares destroying any sense of organization.

Attached is a word document template to build your network access request form on. Whether you are mapping network drives or using shares for application data you'll be able to use this document to save yourself some time.


Cloud Managed Network Appliances from Cisco Meraki

Cisco Meraki hit it out of the park with their new cloud managed networking products and they know it. They're so confident you'll love the products that they offer to send you one of their Meraki Access Points free for signing up and attending a webinar. One of my former collegues got in touch with me to let me know about the offer and told me he was sold on them, I was a little more skeptical. The situation reminded me of a few vacations as a kid where we'd travel to some timeshare and have to sit through a seminar but had a great free vacation, knowing all along we weren't going to be buying in. Well Meraki... I thought wrong!Read full article...


Speed up PDF searches with Adobe PDF iFilter

We recently had an odd request to have large PDF documents converted to microsoft word. Due to the strange nature of what was being asked follow up with the staff member was a must since. No doubt they had their reasons but was it a request we could offer a better solution to...? It turns out that when they searched PDF documents it took a long time to get results and a large number of searches had to be done. They found that Word documents were much faster in getting results.Read full article...


Using Sysinternals Disk Usage to create CSV file of Folder Sizes

Windows Sysinternals Suite has a bunch of really useful tools to make any system admin's life easier. One of those tools is Disk Usage, DU.exe. One can utilize DU to get a breakdown of folders and sizes. Anyone who was trying to find out what's utilizing all their storage knows how important this utility can be. Below is how to utilize DU as well as print the findings to a CSV file.

These are the standard instructions...

Using Disk Usage (DU)

Usage: du [-c[t]] [-l <levels> | -n | -v] [-u] [-q] <directory>Read full article...


Password Protect USB Drive or folders on drive

Security has had a huge hole opened up with large portable storage becoming so inexpensive. A user's entire work folder can be copied and taken with them on a drive costing less than their lunch. They don't always realize the actual cost of the storage is in the data and what can happen if it's lost or stolen. Passwords on storage help thwart malicious or accidental access to confidential access, though ease of access and usability are important to keep the users on the right path.Read full article...


Date format issues in MS Office Excel

Issue with Excel Date format: experiencing issues in Excel such as trying to use the MM/dd/yyyy format and run into an issue of the cell reverting back to a 1 digit month, even after using custom formating and copying/pasting to a new worksheet the date reverts back to the unwanted format.

After searching for a fix and seeing all the crazy workarounds I found a small comment that got little attention but was the only practical cause and solution.

Here is the probable culprit and solution:Read full article...


Disable MySite in Sharepoint

Developing a Sharepoint intranet that doesn't confuse users and give free reign to click happy staff can be a daunting task. One of the biggest issues I've come across in the deployment of SharePoint is the idea that yes it can do that but no we shouldn't use the feature. The My Site feature is a prime example of this since users are on their own to make profiles, bog the system down with extra material and want things fixed when the maze of linked items doesn't flow correctly. Here's step by step directions on disabling My Site in your Sharepoint installation.Read full article...


Change Product Key to activate Windows 8 or Server 2012

Microsoft Activation has caused many to become perplexed on changing product keys for Server 2012 and Windows 8 operating systems. I ran into this issue while trying to upgrade my new Asus Taichi to Windows 8 Pro from the bundled home version with a MAK key. The following steps should be taken to change the product key in order to activate the upgrade.

To change the product key without first activating Windows, use one of the following methods:Read full article...


Syndicate content

Try2Stop.Us | Contact Us | Log In | Try2Stop.Us © 2011