Home

Advice for IT Support in working with End Users

I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with people, anybody can be taught technology" was one of the first lessons I was taught and have kept it close. Between much talk on people's view of IT as a department and a new addition to my team I decided to document what I've been taught, learned over the years, or get bad results when I constantly ignore good advice.Read full article...


How to Provide Remote Support

The ability to connect to a users workstation from a distance and quickly solve the problem at hand has dramatically increased IT's coverage area. You no longer need a corporate IT budget and department behind you to offer remote assistance capabilities. Here's a few ways to get started...

Microsoft Remote Assistance (Free included with XP on)

MSRA offers a few options for offering or requesting help.Read full article...


Network File Share Request Form

Documenting and managing network file shares and mapped network drives can get out of hand. Without the proper request form and oversight your organization will end up swimming in old shares or a jumbled mess of permissions mixed with catch all shares destroying any sense of organization.

Attached is a word document template to build your network access request form on. Whether you are mapping network drives or using shares for application data you'll be able to use this document to save yourself some time.


Cloud Managed Network Appliances from Cisco Meraki

Cisco Meraki hit it out of the park with their new cloud managed networking products and they know it. They're so confident you'll love the products that they offer to send you one of their Meraki Access Points free for signing up and attending a webinar. One of my former collegues got in touch with me to let me know about the offer and told me he was sold on them, I was a little more skeptical. The situation reminded me of a few vacations as a kid where we'd travel to some timeshare and have to sit through a seminar but had a great free vacation, knowing all along we weren't going to be buying in. Well Meraki... I thought wrong!Read full article...


Using Sysinternals Disk Usage to create CSV file of Folder Sizes

Windows Sysinternals Suite has a bunch of really useful tools to make any system admin's life easier. One of those tools is Disk Usage, DU.exe. One can utilize DU to get a breakdown of folders and sizes. Anyone who was trying to find out what's utilizing all their storage knows how important this utility can be. Below is how to utilize DU as well as print the findings to a CSV file.

These are the standard instructions...

Using Disk Usage (DU)

Usage: du [-c[t]] [-l <levels> | -n | -v] [-u] [-q] <directory>Read full article...


Password Protect USB Drive or folders on drive

Security has had a huge hole opened up with large portable storage becoming so inexpensive. A user's entire work folder can be copied and taken with them on a drive costing less than their lunch. They don't always realize the actual cost of the storage is in the data and what can happen if it's lost or stolen. Passwords on storage help thwart malicious or accidental access to confidential access, though ease of access and usability are important to keep the users on the right path.Read full article...


Disable MySite in Sharepoint

Developing a Sharepoint intranet that doesn't confuse users and give free reign to click happy staff can be a daunting task. One of the biggest issues I've come across in the deployment of SharePoint is the idea that yes it can do that but no we shouldn't use the feature. The My Site feature is a prime example of this since users are on their own to make profiles, bog the system down with extra material and want things fixed when the maze of linked items doesn't flow correctly. Here's step by step directions on disabling My Site in your Sharepoint installation.Read full article...


Change Product Key to activate Windows 8 or Server 2012

Microsoft Activation has caused many to become perplexed on changing product keys for Server 2012 and Windows 8 operating systems. I ran into this issue while trying to upgrade my new Asus Taichi to Windows 8 Pro from the bundled home version with a MAK key. The following steps should be taken to change the product key in order to activate the upgrade.

To change the product key without first activating Windows, use one of the following methods:Read full article...


Bridging physical world with the virtual realm, what TheChive and Hillary Clinton have in common

To be honest, I've always wanted to build a large online community that I can feel good about. More honesty comes from saying it hasn't happened and probably won't now that my work has gone another direction. I'd like to highlight some of the great examples I've come across that are more than a virtual community and praise them for the good they do.Read full article...

Related Topics:

MindMixer.com gives a voice to all but will they be heard?

I came across MindMixer.com today and immediately felt the need to write about the site. It's a concept I have been looking to get into for some time, the idea of giving all a voice, especially in making improvements in their own town. Personally I stayed away from building an online community for such a purpose due to the need to build traffic and get users to sign up for ANOTHER site. I was thinking of ways to build it off twitter for quick improvements and no idea on how to really get projects going with true collaboration. MindMixer.com went full force into creating an online community and seem to have the concept down. There are many ideas on the site and personally I'd love to see Worcester MA part of the site.Read full article...

Related Topics:

Syndicate content

Try2Stop.Us | Contact Us | Log In | Try2Stop.Us © 2011