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Advice for IT Support in working with End Users

I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with people, anybody can be taught technology" was one of the first lessons I was taught and have kept it close. Between much talk on people's view of IT as a department and a new addition to my team I decided to document what I've been taught, learned over the years, or get bad results when I constantly ignore good advice.Read full article...


Cloud Managed Network Appliances from Cisco Meraki

Cisco Meraki hit it out of the park with their new cloud managed networking products and they know it. They're so confident you'll love the products that they offer to send you one of their Meraki Access Points free for signing up and attending a webinar. One of my former collegues got in touch with me to let me know about the offer and told me he was sold on them, I was a little more skeptical. The situation reminded me of a few vacations as a kid where we'd travel to some timeshare and have to sit through a seminar but had a great free vacation, knowing all along we weren't going to be buying in. Well Meraki... I thought wrong!Read full article...


Password Protect USB Drive or folders on drive

Security has had a huge hole opened up with large portable storage becoming so inexpensive. A user's entire work folder can be copied and taken with them on a drive costing less than their lunch. They don't always realize the actual cost of the storage is in the data and what can happen if it's lost or stolen. Passwords on storage help thwart malicious or accidental access to confidential access, though ease of access and usability are important to keep the users on the right path.Read full article...


Bridging physical world with the virtual realm, what TheChive and Hillary Clinton have in common

To be honest, I've always wanted to build a large online community that I can feel good about. More honesty comes from saying it hasn't happened and probably won't now that my work has gone another direction. I'd like to highlight some of the great examples I've come across that are more than a virtual community and praise them for the good they do.Read full article...

Related Topics:

Host your own URL shortening service and QR codes to take control back

It's safe to assume that most people visiting my site like to take things into their own hands with technology. Recently I've been looking at URL shortening services with the feeling that I could do something other than relying on an outside service. After investigating the answer turned out to be a lot easier than thought.Read full article...


Failed fix it yourself project shows up at your door

Sometimes you never know where things went wrong for the mess to get that bad before a user decides to bring the computer to a trained professional. Innovative Solution to missing keysOpening the box that this computer shipped in was one of those times. After working my way through the many layers of shipping material, all of which was child themed such as a diaper box and gold fish printed sandwich bag, I found the handywork contained in the pics.Read full article...


Working from home - The Yahoo debate

The web is buzzing with talk of Marissa Mayer and Yahoo's decision to stop the common practice of working from home. Those who are voicing their opinions on the topic are (for the most part) convinced that this decision will hinder productivity, kill employee moral, and alienate the potential future workforce. I think there are extremely important points that are not being addressed.

  1. Yahoo is in trouble, they need a concerted effort to do a total overhaul of their company. This is a "The shit hit the fan" scenario and in my world that always means all hands on deck. Ideas need to be bouncing around the room and filtered, tested, modified, and finalized faster than one can type.Read full article...


DaaS - Is Desktop as a Service going to be the next big thing?

All this talk about "The Cloud" being the future of both personal and professional computing makes the thought of Desktop as a Service business model very appealing to me. Rapid growth in remote desktop capabilities increases benefits along with the potential market DaaS would appeal to.

The idea of access from any computer in the world is not a new one, desktops can be accessed using software like TeamViewer or services such as gotomypc.com and logmein.com. So what makes DaaS a radical improvement upon existing technologies?Read full article...


Taking on the Network Rack full of Spaghetti Cabling

Spaghetti CablesWe've all seen the rack from hell, but not many have the courage (maybe blind ambition) to take on the project of making it right. The bravery pays off since any management in your department will be able to physically see the difference and it cuts down on future tasks the rack requires.Read full article...


Effective Questioning Skills for IT Staff

It takes more than technical knowledge to be able to provide the best solution available for any given situation. Having a clear understanding of the requirements is crucial to meeting them and foreseeing future needs others may have overlooked. These requirements aren’t always clearly stated however. This is where effective questioning benefits Information Technology.

Simply put, you should be able to explain why this solution is the best avenue and what the benefit/cost is using the facts gained from your questions.Read full article...


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