Best Practices

Advice for IT Support in working with End Users

I was lucky in having an amazing teacher when I was saved from the retail world of technology and brought into the real world. "The technology you know isn't as important as your ability to deal with people, anybody can be taught technology" was one of the first lessons I was taught and have kept it close. Between much talk on people's view of IT as a department and a new addition to my team I decided to document what I've been taught, learned over the years, or get bad results when I constantly ignore good advice.Read full article...


Speed up PDF searches with Adobe PDF iFilter

We recently had an odd request to have large PDF documents converted to microsoft word. Due to the strange nature of what was being asked follow up with the staff member was a must since. No doubt they had their reasons but was it a request we could offer a better solution to...? It turns out that when they searched PDF documents it took a long time to get results and a large number of searches had to be done. They found that Word documents were much faster in getting results.Read full article...


Using Sysinternals Disk Usage to create CSV file of Folder Sizes

Windows Sysinternals Suite has a bunch of really useful tools to make any system admin's life easier. One of those tools is Disk Usage, DU.exe. One can utilize DU to get a breakdown of folders and sizes. Anyone who was trying to find out what's utilizing all their storage knows how important this utility can be. Below is how to utilize DU as well as print the findings to a CSV file.

These are the standard instructions...

Using Disk Usage (DU)

Usage: du [-c[t]] [-l <levels> | -n | -v] [-u] [-q] <directory>Read full article...


Failed fix it yourself project shows up at your door

Sometimes you never know where things went wrong for the mess to get that bad before a user decides to bring the computer to a trained professional. Innovative Solution to missing keysOpening the box that this computer shipped in was one of those times. After working my way through the many layers of shipping material, all of which was child themed such as a diaper box and gold fish printed sandwich bag, I found the handywork contained in the pics.Read full article...


Add Users to local admin and remote desktop group using GPO

This tutorial will show you how to use the GPO Restricted Groups to add IT support technicians into the local administrator group of all PC's the policy is applied to. Using Group Policy to add users to the local admin group is a safer and better practice than providing domain admin privileges to technicians that do not have the need or experience to be working beyond the workstation level.

1.Define Security Group

First you need to define a security group in AD users and computers. In this example I am creating a security group called IT_TechRead full article...


Track projects with this OneNote Template

Project Management is a fundamental skill needed to excel your Information Technology career. Documentation and planning are key components that make a successful project.Microsoft Office OneNote

Microsoft Office OneNote provides a platform to keep on top of both high level and low level project data quickly and in a well organized layout. Attached is a OneNote Project Template with three page templates.Read full article...


Social Media Guideline Template

Below is a template used for Social Media Guidelines meant for staff and volunteers. It covers the basic technique for writing, important points to think about while participating in an online conversation, and guidance on what should or shouldn't be said. The last page consists of a Quick Review Sheet that can be torn off and utilized on a daily basis. The full word document is available for download as well.Read full article...


Word Templates for Documentation of Server Downtime Impact

Server Documentation plays a critical role in both change management and business continuity by ensuring all involved are fully informed. The purpose of Impact Statements is to have critical information available without the need for time consuming research when a system has unexpectedly gone down or during planning of system downtime. These statements play a critical role in maximizing system availability and safeguarding against accidental outages because of uninformed personnel.Read full article...


Using OneNote for Documentation of IT Projects and Tasks

OneNote IconKeeping track of IT using OneNote can simplify the documentation of Information Technology information. The enigma in many organizations is that the people responsible for Computer Information Systems very often don't effectively use information that will boost efficiency and sanity. A quick setup will provide a solid foundation to build on.Read full article...


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